Twitter: functionality for companies that offer assistance to customers

Posted by dotmaster on December 9, 2016 in Uncategorized |

Do you offer assistance to customers from Twitter? You can now clearly see on the Twitter profile of your business and mention the hours you offer your services. In addition, the Mobile version (Web, iOS, Android) to your profile, private messaging button is prominent, just above your latest tweets.

First, you need to allow all users of Twitter, even those you do not follow to send you private messages. You can find this setting in the configuration of your account (Confidentiality).

Then, go to the tool Dashboard and check the box to the left of “Show my accout That Provides support”. It will give more options to choose the hours you offer support.

This is the kind of feature, which I think could be very useful. As you know, this real-time communication platform, people, companies and brands can communicate with each other without necessarily following each other. Which somehow makes more fluid exchanges and communications between customers and brands or companies.

Several companies already offer a service account on Twitter. These new features allow to better specify their offer directly from their account.

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